Frequently asked questions
Everything you need to know about setting up TruSpyX™, what it monitors, how lawful consent-based use works, and how we protect your data. Can't find an answer? Our team is here 24/7.
We built TruSpyX™ to give parents and legal guardians clear, lawful visibility into the devices they are responsible for — without a computer-science degree. Below you'll find the questions families ask us most, grouped by topic so you can jump straight to what you need. Start with the essentials, then dig into compatibility, features, the legal and consent basics, privacy, and billing. If your question isn't here, our support team answers around the clock.
Most-asked questions
The quick answers that cover what most families want to know before they start.
Setting up TruSpyX™
From your first login to monitoring multiple devices — here's how it works.
Phones, tablets and platforms
What TruSpyX™ runs on, and what to expect on each device.
What you can see and control
From messages and location to keyword alerts and screen-time limits.
Using TruSpyX™ lawfully
Monitoring is powerful, so using it responsibly and within the law matters.
How your data is protected
Your information is encrypted, private, and visible only to you.
Plans, refunds and help
Flexible plans, a money-back guarantee, and 24/7 human support.
Still have questions?
Our support team is available 24/7 to help with setup, compatibility or anything else. Reach out and a real person will get back to you — or jump straight into the interactive demo to see TruSpyX™ for yourself.
Ready to protect what matters?
Start with a fully interactive demo — no signup, no credit card. See exactly what TruSpyX™ shows you.